Michael Costevec | Author | China Blog
Michael Costevec

Michael Costevec

Michael is VP of Operational Assessment China for Teleperformance. As such, he assesses how prospect and customer operations are delivering business value and delivering their customer experience in accordance with their corporate strategies. This work looks at operations not only from TOP to Bottom but also from Bottom to top (from Agent to Management incorporating support Areas), in order to deliver meaningful recommendations, resulting in immediate and long-term benefits while identifying risks with the sole intent of helping an organization be more successful! With more than 10 year experience, he helps his clients be more successful with their customer interactions and contact center operations by providing them non-biased insights.