Joseph Wai | Author | China Blog
Joseph Wai

Joseph Wai

Joseph, a veteran in China’s IT industry, is one of the most seasoned and respected senior executives in the contact center industry in China. Mr. Wai has successfully helped the group develop and execute all necessary strategies to enter China and has successfully grown the company to over 6,000 employees today. Joseph, has 29 years of management experience in China, and has a proven track record in leading and running businesses, business development, customer experience management, development of location strategies, people development, service delivery and P&L responsibilities. This work has made him one of a leader among Contact Center Executives in China.